FAQs for overseas providers
Ordering and transporting
To order a test, you will need to become our provider/distributor.
For more information, please call us on (852) 3955 1230 or email at contact.us@xcelom.com.
Please fill in all the required information on both the test request form and consent form. This includes but is not limited to patient details, clinical information, the selected test panel, both patient and doctor signatures, and checking of the two consent boxes.
Any missing information may result in a delay in the report turnaround time.
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Sample requirements and logistics
Please only use the blood tubes provided by Xcelom for sample collection.
For more information, please call us on (852) 3955 1230 or email at contact.us@xcelom.com.
Please refer to the storage instruction on your test kit.
For more information, please call us on (852) 3955 1230 or email at contact.us@xcelom.com.
The sample should be sent back as soon as possible to maintain its quality.
For the sample collection instructions, please call us on (852) 3955 1230 or email at contact.us@xcelom.com.
For local providers, please contact our Xcelom customer service team at (852) 3955 1230.
For more information on the request cutoff time, please call us on (852) 3955 1230 or email at contact.us@xcelom.com.
For overseas providers, please contact your local Xcelom representative.
When will I get my result？
The report turnaround time for:
safeT21 express: 5 working days
Fragile X Carrier Screening Test: 7 working days
IgE Allergy & Me: 5 working days
COVID-19 RT-PCR Screening Test: 24 hours
For the test report template, please call us on
(852) 3955 1230
or email at
contact.us@xcelom.com
.
