ENG

FAQS

General Questions

  • Q How to order the COVID-19 RT-PCR Screening Test?

    You can fill out our appointment registration form to order COVID-19 RT-PCR Screening Test.

    Please order the test kit one working day in advance upon your needs, our order cut off time is 5 pm (Except Sunday and Public Holiday). Thus, our courier team will contact you for confirming the kit delivery time and location upon receipt of your registration form.

  • Q Where is the test conducted?
    You can make an appointment with our courier team to deliver the test kit to your designated location. Please collect specimen by yourself and return it to our courier team thus it can be delivered to our laboratory in Shek Mun, Sha Tin for examination immediately.
  • Q Is this an approved test by HKSAR?

    Yes, Xcelom Limited is on the list of Local COVID-19 nucleic acid testing institutions recognised by the Hong Kong SAR Government.

    Related URL: https://www.coronavirus.gov.hk/pdf/List_of_recognised_laboratories.pdf

  • Q The report can be used for traveling?

    Our report is fulfilled the standard of Hong Kong government. If you would like to use this negative test result for travel purposes, please print out the report (1 page) in colour and present it to the immigration authorities at the relevant borders.

    *Please note that you should also understand the destination's entry restrictions and required information.

  • Q How long will it take for me to get results?

    The report will be completed within 24 hours once the test sample arrived our laboratory. The report will be sent by e-mail or SMS.

    *Please note that the report time will be changed on Sunday and public holiday period.

  • Q The Public Hospitals are offering free COVID-19 testing. Why should I get tested with Xcelom Limited?

    Our COVID-19 RT-PCR Screening test is different to free test provided by HKSAR. When we receive the order, we will arrange to deliver the test kit with door to door service.

    You can collect the sample and return it back once our courier arrived the designed place You do not need to the get the sample kit/collect sample at the HKSAR free COVID-19 Test point, It can protect your safety and the time for pick up/

    In addition, our delivery team will closely follow up your report and have provided the fastest follow-up.

  • Q I would like to order in bulk for my organisation. Do your offer bulk discounts?
    If you would like to order in bulk for your organisation (Company, School, Private Group), Please contact us for bulk discounts, call us at 3955 1368 or email to xmicrobio@xcelom.com